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"This Property met the luxury and hospitality expectations. Unfortunately, downtown Charlotte has a bad homeless epidemic. In the bus stop right in front of the hotel driveway, there was a woman living in there, and literally taking bucket baths. We witnessed this all throughout the 3 days of our stay. It is an unfortunate humanitarian crisis, and for out of state visitors like us that are in the city to explore all it has to offer, it felt unpleasant. Other than that, the property felt safe inside. Also pool area won’t be opening until June 2025."

"Everythings was great"

"It's a solid choice in the area, central to the majority of the downtown Charlotte destinations. Hotel itself is nice, clean and spacious rooms, solid service and there's a pretty good restaurant/bar on the lobby floor."

"We love it here. We remember when it was the four seasons, even though they don't share the same amenities. This place is special to us. "

"Very nice breakfast in the morning option "

"Very friendly and within easy reach of all attractions 👍"

"My stay was good. The staff was friendly and helpful."

"Amazing place"

"This is a really nice upscale location. A nice resort."