Empire Hotel Group Rosedale hotels

"The areas and the service was great! "

"I would book at this hotel next time!"

"How helpful the staff was. They go out of their way and help you with everything you need. "

"Everything about this property was excellent all the way to the staff! Definitely will be back "

"The staff was very courteous and helpful. We were there during New Years and felt safe the whole time. Awesome location and accessible to everything you need. Mamadu - hotel security was awesome . Will stay here again"

"Property is a great location staff is great. The hotelnhas renovated lobby looks great."

"Perfect for me and my mom for New Years. At first, I was concerned about the shared bathroom, but it's actually one toilet and one shower in a door key accessible room so really it's a private bathroom, but it's in the hallway but only one person at a time can use it. I wish I would've known that part because I would've booked it sooner for the entire trip, but I was turned off by them advertising shared bathroom, but really to me that's still private. The beds were comfortable and the TVs on each bed are great because my mom loves to watch the news and I don't so us being able to watch what we wanted on our own TVs was awesome. The rooms were small, but that was OK for us. We still had everything we needed. There's still a sink in the room for you to wash hands and brush your teeth and things like that. I thought the rooms were excellent and we really enjoyed our stay. The staff was very kind as well."

"Always love to stay at the Lotte. Top notch all the way. The only complaint this trip was the older man at the concierge desk was rude when we were trying to pick up our stored luggage. One member of our group was sick and I was trying to ask if the concierge workers could possibly deliver our luggage to the room & the man basically yelled at me & told me to "Wait!" in front of several other guests. The other man working at the concierge desk apologized for him and said he was just a little overwhelmed. I understand it happens sometimes, but the rude employee never apologized or even acknowledged me again while I waited, like he told me to do. The other worker helped get our luggage to the room. Other than that isolated incident, the service and experience were great, as usual. "

"Great first time experience definitely will be coming back! Everyone took safety measures serious with it being New years!"