Northern Phoenix Romantic Hotel

"Great place "

"The only reason this did not get 5 stars is because the 2nd tub didn't drain and taking a shower was in standing water. The AC is older and was a bit loud....otherwise it was.a cute house, well appointed, nice neighborhood and clean. They loved being able to walk to Starbucks. Good value for what we needed."

"Pool was fun but house was way to hot. We couldn't sleep well because it was hot we left a day early."

"The home was nice, it is clean and looks like the pictures. Pool and spa are also very clean. The communication with the property management lacks, very hard to get in contact with on the day of your arrival. You leave a message and they are supposed to call you back, (they never did) I was concerned they forgot about our reservation. They bombard with emails before we arrived (when you book the property) and then the day of arrival no response. Until I was persistent for three hours, calling to...

"Fantastic location, fantastic view, fantastic condo. Will be back!"

"Check in takes forever. When I arrived to check in there were seven other groups waiting to check in. I timed the single receptionist at 8 minutes per check in. After waiting for around 25 minutes a second receptionist finally showed up. Overall check in time was over 30 minutes. I value efficiency in business and this process seems crazy to me. The hotel already has all my information before check in. The process should take maybe a minute to look up the guest and another to charge for...

"This property is in dire need of updates and repairs. The carpet is torn in many of the common hallways and at least three elevators are out of service. There is a tree near one of the entrances that drops a lot of leaves which got into the hallway. Every we were there so were the leaves. It is obvious that no one vacuumed. "

"Very old and poor restaurant service "