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"The ryokan is lovely and the meals were excellent. The private outdoor onsen was particularly appreciated. The staff was very helpful."

"Would come back here again!! Thank you"

"Loved our stay at Shibu Onsen Kokuya and would highly recommend. They made the trip into the mountains and to see the snow monkeys very easy - with transfers included and bag drop to the station. The traditional dinner and breakfast were a great experience. Also loved the variety of onsen’s available within the hotel itself - and private Onsen with your room if you want! "

"👍 good"

"Great for family. There’s something for everyone. "

"We stayed during the shoulder season and it was quiet at the time so we were able to enjoy the public onsen all to ourselves. Private onsen in our own room was perfect for us as we have tattoes, but the staff said if your tattoo is for fashion purpose only, it'll be ok - just let them know in advance. Food was great, they have free trf services to/from Yudanaka station. We didn't get to go this time but it's not too far from Jigokudani snow monkey park. We loved the roof top bar they had! Staff including the owner were very polite, friendly and courteous that we enjoyed our time there and we'll definitely recommend and go back!"

"The property and surrounding areas were beautiful covered in snow during our Winter visit. The hotel provided boots so we could easily get around in the snow. The man who was at the front desk during our stay was knowledgeable of the area and kind. We had two rooms and both were clean and comfortable throughout our stay. "

"Nice, clean hotel. Great location"

"Great location at the bottom of the mountain next to the quad chairlift. Rentals & dining on site. Paid for “half board” and certainly got my moneys worth. Have stayed here before and will definitely be back."