Tolleson Family Hotel

"Every staff member greeted us with smiles and many asked if they could help, when we looked lost. We had a wonderful stay!"

"Love the property and the art "

"Restaurant staff was attentive and engaging. "

"We had a great time when we were there. The only issue we had with room was that our air conditioner was not working. That good."

"Overall a great stay. Rooms are nice - somewhat dated but still very clean The water park and pool area was a good time for the kids. Not a lot of foods options If you didn’t drive then plan to Uber a lot. It’s a huge property "

"Updated lobby and bar area"

"great stay bt the airport"

"The hotel is older but we paid more to stay in the newer rooms. Rooms are all suites so it’s like a one bedroom apartment which is really nice. Water park had a nice little lazy river but had a limited number of very old tubes available so kids were splashing around and swimming in it instead of floating. Food and service by the pool was sub par…chicken Caesar salad was wilted, chicken was dry therefore way over priced at $25. Chips and guacamole was $16, guacamole came in a 3oz clear plastic cup with a lid and 2- 2oz cups of salsa. There were brown streaks all throughout the guacamole like it like it had been sitting out for hours. When we asked for a fresher one the staff at the food counter where you order scoffed and rolled their eyes at each other. Non-alcoholic Frozen Pina colada ($14) didn’t have enough flavoring but I didn’t want to ask for more flavoring after they rolled their eyes when I asked for fresh guacamole. Hot tub by our room was cold so we had to walk to the front pool/hottub (it was very warm and nice) We had to call for towels because they were all gone. It was late at night though, about a hour before the pool closed. The hotel is nestled on the mountain which is beautiful. This hotel has so much potential…it used to be amazing! It needs some renovations which they said will be starting soon. They would also benefit from higher quality food, better presentation of the food and more customer oriented staff at the water park area. "

"It was a great stay. Receptionist was a great person. It started with him being respectful and even greeting my dog. That honestly made my stay so much better. How you welcome guest is huge. You don't get a second chace at a first impression. Great job!"