The people is extremely warm and welcoming, including reception and the lady serving us from check in to dining. The young lady can speak english, we have a great time there. We use the public onsen before dinner so there are not much people. The private onsen in the room also great, but will be a bit small if two people bath together. Will definitely recommend this place to people who want to experience Japanese traditional onsen culture and dining.
The hotel has friendly staff who showed us around when we checked in. Despite the language barrier, they tried their best to make us feel welcomed and informed. The room is well equipped, spacious, and comfortable. We took the free shuttle from Kaga Onsen JR station to the hotel, with nice scenery throughout. Onsen is nice, although it's not opened for 24 hours. The only downside is that the elevator area on 1/F has bad cigarette smell, so we have to endure the smoke while waiting for elevators to our room floor (we booked non-smoking room).