大不列颠凯恩酒店集团

"非常好的一次体验，出门走十分钟就是国王十字车站，15分钟就可到大英博物馆，地理位置优越，酒店环境良好。"

"地點很好，早餐很好"

"The bed is very comfortable. Is a highlight of the hotel. Also location wise is perfect for people travelling to the airport too. The only thing was the hot water either super hot or none. Is hard to adjust for the shower to a suitable temperature for a shower. "

"餐厅服务员不友好"

"Goods - location was excellent, right at heart of London - clean room with necessary amenities (shampoo, shower gem) - helpful staff provides assistance during check-in, since you won’t get a reservation number if booked from hotels.com Room for improvement - it was difficult to find your room since the floor layout was like a maze. I couldn’t image if there is a fire, the guests will have a very difficult time to find the stairs - there is no desk in the room. If you’re on business trip and needs to work on your laptop, you won’t be able to do that on a desk - the room wasn’t really sound proof as there are people running (not sure why they are running) early in the morning (around 6am)"

"曾有一天停電,酒店未能作出緊急安排,需要在酒店外,等候7小時,而期間沒有任何協助!沒餐飲,沒地方休息,也沒足夠保暖。其他時間,服務及設施都十分理想,希望針對突發情況有所改善!"

"橋景景觀很好，最初只給我二樓，要問才給高層，雖然是全統裝修，一般也可以，只是房內沒有雪櫃有點可惜。"

"Good location, however, the hotel is too old, and the bathroom is not clean and has an odor."

"Second time here, mainly for the london eye view. Location is great. But service was really …merely acceptable. Slow, cold, not so friendly. Lower your expectation on warm and welcoming service. Otherwise, all good. "