The best thing about this property is the location. The rooms are comfortable enough, but lacks attention to finer details so not really 4*. On the first day, the shower didn't drain, one of the supplied towels had a hole in it, and the temperature control in the room was poorly responsive. Service was attentive, so upon feedback they quickly rectified the first two issues. However, the room remained either too cold or too hot throughout our stay. Tried room service one night, but the food was far overpriced for the quality. The pool is too small for swimming in, and too cold for relaxing in, and bathrobes are not provided while pound coins are needed for the lockers so very impractical for hotel guests.