The home is wonderful… it’s spacious and well appointed. We actually were able to get in a couple hours early. What led us to the home was the location and the fact that it had a pool and hot tub. Really, the main reason we went this route was the pool and hot tub. We arrived at the home and within an hour had to clean two toilets as they had not been cleaned. This was evident as there was urine splashes on both seats, rims, etc. There was dried pasta in the sink and also on the carpet in the living area. I cleaned all this up and while I wasn’t happy that I had to clean someone else’s piss off the toilet, I wasn’t going to allow this to ruin anything. There were also a plethora of spiderwebs inside and out. (The huge webs outside on the back patio were cleaned by someone when they came to check the pool). Again, being from Texas we are used to bugs. But if I were renting out a home I’d make sure it was clean.
Then we went out to look at the pool. It was a disaster. We are pool/hot tub owners in a very hot, humid and dusty area. We get bugs, etc. This pool was loaded with dead bugs, frogs and dirt. The hot tub as well. We called to inquire and the next evening (Thursday) Vacasa had someone out to clean the pool. By the time they were done, the kids were getting ready for bed so, no swimming. The next morning we got up early to sit in the hot tub and watch the sunrise but as we got to the hot tub we noticed it had about 6 inches of water In it. So no hot tub. We called Vacasa again. We then left for the day. Upon our return, some got into the hot tub. After about 5 minutes the hot tub water was quickly receding below the jets - totally unusable again. It was finally ‘fixed’ allegedly on the night before we left, but it was storming so we never used it. The pool was okay one night but the chemicals were such that a splash in the eyes caused pain. Again, we are pool owners and know how to maintain a pool. This was out of the ordinary. Vacasa offered a small pittance for the cleanliness issues and no pool/hot tub use but really, as business owners, not even close to an adequate resolution. Alas, we will never choose to stay at a Vacasa location in the future. If you are looking for just a place to sleep and don’t mind cleaning the toilets when you get in, this is your place. The location was great.