The spring beds of the family rooms are too soft and saggy and some with broken springs!
But the hot spring onsen water is very good.
salenda
2019 年 9 月入住 2 晚
8/10 还可以
Suk Han Cordelia
2019 年 7 月 23 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Suk Han Cordelia
2019 年 7 月入住 2 晚
6/10 一般
pikwan
2019 年 3 月 9 日
pikwan
2019 年 3 月入住 1 晚
10/10 超赞
Suki
2019 年 2 月 18 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
酒店十分適合一家大小入住,設施適合方便,酒店職員十分友善及熱心幫助,下次有機會都會再次入住。
Suki
2019 年 2 月入住 1 晚
10/10 超赞
bernice
2019 年 2 月 16 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
The hotel room is very big with 2 bedrooms and jacuzzi at the balcony.
The view is very nice which facing the mountain. However, the water for the jacuzzi was not hot enough when the hotel is full house.
The buffet dinner is amazing with wide variety of food.
Very nice and relax stay.
bernice
2019 年 2 月入住 2 晚
10/10 超赞
lanchi
2019 年 2 月 8 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
It is a nice hotel. Room is so big that is suitable for children.There is indoor and outdoor onsen.
Breakfast is good. It is a good hotel for those who travels with car.
lanchi
2019 年 2 月入住 1 晚
8/10 还可以
真实旅客
2019 年 2 月 7 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2019 年 2 月入住 1 晚
10/10 超赞
真实旅客
2019 年 1 月 4 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2018 年 12 月入住 2 晚
6/10 一般
真实旅客
2019 年 1 月 1 日
满意:清洁度、员工和服务、服务设施
The room is too old
The carpet is so dirty
Without snow park
Good all around hotel in suberban Karuizawa. Onsen is very nice, as well as breakfast. I would wish the staff can communicate better in English, though they are all very polite and attentive. Location is beautiful and refreshing if one doesn't mind spending 40 minutes driving or taking the hotel bus to and from Karuizawa rail station. Several ski resorts nearby, but one would need a car to get to these locations. Karuizawa is quite and beautiful, covered with snow in the winter. If one is looking for some quiet and relaxing time, away from city life, this might just be the perfect spot.