staff is helpful, can speak fluent english & able to provide dedicate help e.g. yamato luggage delivery (last time i was in kumamoto and staff cant provide any help at the end, we need to go to lawson for the delivery).
the room with fujisan view is awesome, as well as the public onsen.
one note to whom booked the breakfast - as you can imagine the location is not that convenient, many ppl tend to have hotel breakfast and the crowd starts from 730am. you have to come earlier and get the tickets first, especially if you realised there is big tour staying the same night as you. we queued for more than a hour in one morning and our itinerary has to be slightly postponed (considered the sunset is that early in winter).
Check-in was quick, clean and good size room, but toilet a bit small.
Breakfast was quite busy, there was a queue ticket machine where you can get your wait number and check your waiting status, this was very good since you can wait in your room.
Free on-site parking which became full late into the evening, but staff always helpful in arranging extra parking space.
Overall nice stay.
真实旅客
2024 年 8 月入住 2 晚
8/10 还可以
TING PONG
2024年08月16日
TING PONG
2024 年 8 月入住 1 晚
10/10 超赞
Hiu nam
与配偶出行
2024年08月1日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
居住環境舒服,可以體驗到日式浴場,職員有禮貌,耐心解答問題及協助旅客
Hiu nam
2024 年 7 月入住 1 晚
2/10 糟糕
KAM LUN
与家人出行
2024年07月28日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
The room is very dirty
The service is very bad
Towel ,pillow and bed are dirty
Superior bad travel experience.
High recommended dont sleep in there.
KAM LUN
2024 年 7 月入住 2 晚
10/10 超赞
WEITING
与家人及幼儿出行, 与家人出行
2024年07月18日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
可以欣賞富士急和富士山,非常棒的享受。頂樓的大浴場也有戶外池,非常舒服,強力推薦唷
WEITING
2024 年 7 月入住 1 晚
8/10 还可以
Winnie
与家人出行
2024年07月11日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
The hotel is comfortable, the staff has good service, the environment is beautiful, and the transportation is very convenient.