2/10 Terrible
Nicole V.
29 Dec 2024
Liked: Cleanliness
Stranded
The property owner gave me the wrong key code for not only the key code panel, but also the back-up lockbox. I arrived to the property around 1030pm and could not get in. I had to book another hotel for the evening, due to it being late and delayed response from the owner. I arrived the next day to use the back-up lockbox (physical key) and the code provided was not working. I called the owner and no response. I was able to get in touch with his work colleague to get a back-up code, as neither of the codes they provided was correct. He indicated he would provide a refund for the night I had to book another hotel, but he did not. The amount of money spent on booking another hotel, plus uber fees, in addition to feeling unsafe in a dark parking lot, was not taken into consideration. When I asked about a refund, the owner stopped responding to me.
Nicole V.
Stayed 2 nights in Dec 2024