The accomodations were perfect for us. 1 BR, 1 BA for a married couple in Santa Rosa to visit wineries and dine out. The check in process was not good. We arrived at the address we booked only to find out that we could not get in. the code would not work. We texted the owner, 10 minutes later she got back said that we should not be at that address as it was being rented. All of our paperwork was for that address, I had texted the owner 2 weeks prior to ask about an iron, with not response. She did called us, and said to meet her at another property a block away that was empty, saying that VRBO was supposed to take the original listing off the website. We decided to stay at the new address, it was similar. She called VRBO to arrange a credit and we had to rebook the new address.
She asked us what discount we wanted, we said $50. The next morning we woke to find that we had no wifi or TV. We texted owner and were given a call back from an assistant who said she was working with Xfinity to fix the problem. Long story short, we had no wifi for 3 days, no TV and it was suggested to us by the owner and assistant to login to our own TV accounts via a phone hotspot. The problem was never resolved. It was disappointing. Communication with the assistant was quicker than the owner, although she did have husband check router in the main unit.
She left a cancelled listing on the website, did not respond to texts 2 weeks before check in date, no wifi or TV. Disappointing for nice place