8/10 Good
Nick
Travelled with family
3 Nov 2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The Hunter Valley Mercure is a nice hotel. The rooms are clean and beds are comfy. The hotel has a nice pool and hot tub.
The service on the other hand is less than desirable.
Our room was not made over a 2 day stay and the only thing reception said was "there was a lot of check-out this morning, and it must has been missed"
They did offer to do it now but didn't really insist when I said it'll be fine.
The breakfast buffet was plentiful and the quality was good enough, but once again the service was quite poor.
The dining room was freezing due to poor A/C management (I guess) and when asked if we could eat outside the waitstaff didn't object but we had to ask for cutlery (as these were already set on all tables but not outside) and they didn't come to clean the dirty outside table fully aware of the table cleanliness (or lack of I should say) having brought the said cutlery.
We can recommend the place but hopefully we get more professional staff during your stay.
Nick
Stayed 2 nights in Oct 2024