I want to express how disappointed I am with the house that was provided to us for our mothers memorial service weekend for my family.
To begin to say the customer service communication with Vacasa is abhorrent would be putting it mildly I emailed twice and texted twice to find out what type of coffee maker was in the house and I have still yet to receive a response, I'm now checked out of the place.
From the beginning of the stay we had an issue with the front storm door. The front storm door wouldn't close, after we used the storm door opener at the bottom (Pic enclosed) to keep the door opened. The screen door remained open as we were unable to free the lock button. Right off the bat when we arrived and began to bring in our stuff.
The HOT WATER (or lack of) was inconceivable as to how we were supposed to have hot water. Which for the most part, we didn't have. We read the instructions provided by the info email. The amount of water that was wasted in order to get the very limited hot water was despicable. To have to run water around others parts of the house to get the geothermal "endless hot water" was an absolute lie.
We never had enough hot water on any day for more than 4 showers. We wasted 100s of gallons of water to wait for the hot water to never arrive. The kids couldn't bathe. It was without a doubt completely unacceptable and I will be reporting it to the city of Ocean City to let them know we were advised to run water around the house, waste water in order to kick in the endless hot water that never materialized. What a joke. We were miserable!
The batteries for the Xfinity remote n the living room were dead. We had to switch the working batteries back and forth from the master bedroom remote to living room in order to change the channel. No spare batteries were located anywhere.
The Master bedroom 1st floor bed was horrible. You couldn't be in the bed and move with creaking the whole mattress and waking up your spouse. 2 nights of misery in that bed. Not enough pillow cases for the smallest and flattest pillows I've ever encountered.
The master 1st floor bathroom shower lever to turn from cold to hot (that never appeared) was hard to turn, I ended up breaking nail because it had no movement and finger caught because it didn't move. That was night one, we should have moved that night!
I'm out of room to continue to list the issues, just pick a different house!