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JEN Hong Kong by Shangri-La

4.0 star property
Hotel with a 24-hour fitness centre, near Victoria Harbour

Choose dates to view prices

Photo gallery for JEN Hong Kong by Shangri-La

Seasonal outdoor pool
In-room dining
1 bedroom, in-room safe, desk, blackout curtains
Reception
Executive lounge

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
The current price is HK$890
HK$1,006 total
includes taxes & fees
12 May - 13 May

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Deluxe Harbour View Queen Room

1 bedroom, in-room safe, desk, blackout curtains

Deluxe Harbour View Queen Room

Highlights

Air conditioning
Fridge
LCD TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Coffee/tea maker
  • Harbour view
  • 226 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior City View Queen Room

1 bedroom, in-room safe, desk, blackout curtains

Superior City View Queen Room

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
  • City view
  • 226 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room, 1 Queen Bed, Mountain View

1 bedroom, in-room safe, desk, blackout curtains

Club Room, 1 Queen Bed, Mountain View

Highlights

Air conditioning
Club Lounge
Fridge
LCD TV
Blackout curtains
Separate bedroom
Bathrobes
Hairdryer
  • Mountain view
  • 226 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room, 1 Queen Bed, Harbour View

1 bedroom, in-room safe, desk, blackout curtains

Club Room, 1 Queen Bed, Harbour View

Highlights

Air conditioning
Club Lounge
Fridge
LCD TV
Blackout curtains
Separate bedroom
Bathrobes
Hairdryer
  • Harbour view
  • 226 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Suite, 1 King Bed

1 bedroom, in-room safe, desk, blackout curtains

Club Suite, 1 King Bed

Highlights

Air conditioning
Club Lounge
Fridge
LCD TV
Blackout curtains
Separate bedroom
Bathrobes
Hairdryer
  • Harbour view
  • 301 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe City View Queen Room

1 bedroom, in-room safe, desk, blackout curtains

Deluxe City View Queen Room

Highlights

Air conditioning
Fridge
LCD TV
Blackout curtains
Separate bedroom
Bathrobes
Hairdryer
Private bathroom
  • City view
  • 226 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Harbour View Twin Room

1 bedroom, in-room safe, desk, blackout curtains

Deluxe Harbour View Twin Room

Highlights

Air conditioning
Fridge
LCD TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Coffee/tea maker
  • Harbour view
  • 226 sq ft
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior City View Twin Room

1 bedroom, in-room safe, desk, blackout curtains

Superior City View Twin Room

Highlights

Air conditioning
Fridge
LCD TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Coffee/tea maker
  • City view
  • 226 sq ft
  • Sleeps 2
  • 2 Single Beds

View all photos for Club Twin Room, Harbour View

1 bedroom, in-room safe, desk, blackout curtains

Club Twin Room, Harbour View

Highlights

Air conditioning
Club Lounge
Fridge
LCD TV
Blackout curtains
Separate bedroom
Bathrobes
Hairdryer
  • Harbour view
  • 226 sq ft
  • Sleeps 2
  • 2 Single Beds

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About the area

Map
508 Queens Road West, Western District, Hong Kong

What's nearby

  • University of Hong Kong - 6 min walk - 0.5 km
  • Hong Kong - Macau Ferry Terminal - 2 min drive - 2.5 km
  • Soho - 3 min drive - 3.2 km
  • Lan Kwai Fong - 4 min drive - 3.6 km
  • Hong Kong Convention and Exhibition Centre - 5 min drive - 4.9 km

Getting around

  • Shek Tong Tsui Terminus Tram Stop - 2 min walk
  • Hong Kong Wan Chai Station - 5 min drive
  • Hong Kong International Airport (HKG) - 31 min drive

Restaurants

  • ‪Café Malacca 馬來一菜館 - ‬1 min walk
  • ‪麥當勞 - ‬1 min walk
  • ‪Itacho Sushi 板長壽司 - ‬1 min walk
  • ‪Chung Kee Dessert - ‬1 min walk
  • ‪14 South Lane - ‬2 min walk

About this property

JEN Hong Kong by Shangri-La

Upscale hotel near Victoria Harbour
Located close to Hong Kong - Macau Ferry Terminal and Soho, JEN Hong Kong by Shangri-La provides a coffee shop/cafe, dry cleaning/laundry services and a bar. The on-site Malaysian cuisine restaurant, Cafe Malacca, offers breakfast, lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as a 24-hour gym and a business centre.
Additional perks include:
  • A seasonal outdoor pool
  • Limo/town car service, buffet breakfast (surcharge) and express check-out
  • Express check-in, smoke-free property and tour/ticket information
  • Multilingual staff, free newspapers and wedding services
  • Guest reviews speak highly of the helpful staff and location
Room features
All 283 rooms offer comforts such as air conditioning, in addition to thoughtful touches such as free WiFi and safes. Guest reviews highly rate the cleanliness rooms at the property.
More amenities include:
  • Bathrooms with showers and hairdryers
  • LCD TVs with premium channels
  • Fridges, coffee/tea makers and daily housekeeping

Languages

Chinese (Cantonese), Chinese (Mandarin), English

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8.8 out of 10, Excellent, 742 reviews
The price is HK$972
HK$1,098 total
includes taxes & fees
30 Apr - 1 May
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Limo/town car service
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: HKD 238 for adults and HKD 238 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Cafe Malacca
  • Club Lounge
  • Lobby Bar

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,033 square feet of conference space
  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Disposable plastic tableware and other plastic products are available at the front desk (surcharge).
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
This property does not provide disposable personal items, such as comb, loofah, shaver, nail file, and shoe mitt.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately HKD 238 for adults and from HKD 238 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
On-site parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

We should mention

The seasonal pool will be open from June to September
Pool access available from 7:30 AM to 7:30 PM
A car is not required for transport to and from this property
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Hotel Jen Hong Kong
Hotel Jen
Jen Hong Kong
Jen Hotel Hong Kong
Jen Hong Kong By Shangri La
JEN Hong Kong by Shangri-La Hotel
Hotel Jen Hong Kong by Shangri La
JEN Hong Kong by Shangri-La Hong Kong
JEN Hong Kong by Shangri-La Hotel Hong Kong

Frequently asked questions

Does JEN Hong Kong by Shangri-La have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 7:30 AM to 7:30 PM.

How much does it cost to stay at JEN Hong Kong by Shangri-La?

As of 13 Apr 2025, prices found for a 1-night stay for 2 adults at JEN Hong Kong by Shangri-La on 12 May 2025 start from HK$890.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is JEN Hong Kong by Shangri-La pet-friendly?

No, pets are not allowed at this property.

How much is parking at JEN Hong Kong by Shangri-La?

Limited spots are available.

What time is check-in at JEN Hong Kong by Shangri-La?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at JEN Hong Kong by Shangri-La?

Checkout is at noon.

Where is JEN Hong Kong by Shangri-La located?

Located in Central & Western District, this hotel is within 2 mi (3 km) of Victoria Harbour, Hong Kong - Macau Ferry Terminal and Soho. Lan Kwai Fong and Hong Kong Convention and Exhibition Centre are also within 3 mi (5 km). Shek Tong Tsui Terminus Tram Stop and Whitty Street Depot Tram Stop are within a 5-minute walk.

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JEN Hong Kong by Shangri-La Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 515 out of 1000 reviews
Rating 8 - Good. 373 out of 1000 reviews
Rating 6 - Okay. 72 out of 1000 reviews
Rating 4 - Poor. 24 out of 1000 reviews
Rating 2 - Terrible. 16 out of 1000 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Leah

Perfect for my tourism visit from the US. Great location and nice area. Had an easy time with everything and the room was clean and comfortable.
Stayed 3 nights in Apr 2025

10/10 Excellent

Michael

Staff was the best part — especially the bartender during Happy Hour — she was awesome. Also great buffet breakfast … super tasty
Stayed 2 nights in Feb 2025

10/10 Excellent

Sara

Staff were very helpful, the area is right next to a train station and it was super convenient to get around! Food options around were great too.
Stayed 5 nights in Feb 2025

10/10 Excellent

TIN-LEI

Great location. Literally across from the subway HKU station. Friendly staff too! Highly recommended.
Stayed 5 nights in Mar 2025

10/10 Excellent

king man

Good location and room clesn
Stayed 6 nights in Feb 2025

10/10 Excellent

Pamela

Staff is excellent. Hotel is functioning and clean. Great area. Loved it for the price.
Stayed 1 night in Feb 2025

10/10 Excellent

David

Room perfect with everything provided for a week’s stay
Stayed 6 nights in Jan 2025

10/10 Excellent

Johanna

Very convenient location near mtr. Good food options nearby.
Stayed 4 nights in Dec 2024

10/10 Excellent

Thomas

Nice area to be in, easy access to MTR with traditional hk food options nearby.
Stayed 2 nights in Jan 2025

8/10 Good

HAO

Nice clean hotel, friendly staff.
Stayed 4 nights in Nov 2024

10/10 Excellent

Sayaka

All staff I met were really nice and the check-in/out procedure were smooth. I would like to use JEN again during my next trip!
Stayed 1 night in Feb 2025

8/10 Good

Edward

Excellent staff.
Stayed 4 nights in Jan 2025

10/10 Excellent

Nigel

Next door to HKU station so a great base to explore Hong Kong- only a few minutes walk to the lovely central and western district promenade too! Rooms are compact but well equipped and beds very comfortable. Staff all helpful and cleaning was a good standard. Small pool and decent Gym on top floor. Good option and we really enjoyed our stay here.
Stayed 4 nights in Feb 2025

10/10 Excellent

Rosana

Staff were very friendly and helpful at the front desk. Close to HKU MTR exit and the A10 airport bus stop.
Stayed 2 nights in Jan 2025

8/10 Good

Van Kiet

Good location, next to MTR station
Stayed 5 nights in Dec 2024

10/10 Excellent

Lily

We had an excellent stay at Jen hotel! It was very clean, accessible, and the entire staff are really nice and helpful, especially our room attendant Fei Fei!

8/10 Good

Tuan

Yes, I like it. Near to MTR stations and many good restaurants around it.
Stayed 7 nights in Jan 2025

4/10 Poor

Henry

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Very old and aged hotel. Don’t get deceived by the word Shangri-La, it’s nothing like the real Shangri-La standard.
Stayed 3 nights in Feb 2025

10/10 Excellent

Anne

Very convenient, lots of eateries, stuff is good.
Stayed 6 nights in Nov 2024

10/10 Excellent

Nick

Engaged in Hong Kong
It was a lovely hotel. We got engaged and it was the perfect place.
Stayed 8 nights in Dec 2024

10/10 Excellent

Anne

Close to subway station, lots of eateries in the area.
Stayed 3 nights in Nov 2024

10/10 Excellent

Geraldine

Conveniently located with money exchange across the street. Lots of places to eat and shopping mall nearby
Stayed 1 night in Nov 2024

6/10 Okay

Jen

Dated and outside of the main tourist area. Stay on the other side of the river near sky 100. Decent enough rooms and staff were lovely. Some shops and supermarkets nearby, and a McDonald’s, but not a modern area
Stayed 4 nights in Dec 2024

10/10 Excellent

Man

Wonderful stay
It's amazing, we were upgraded to a high-level with harbour view.
Stayed 2 nights in Oct 2024

6/10 Okay

Pui Ling Carrie

Old fashioned
Stayed 1 night in Feb 2025