Mtwapa Beach Hotel

"The property suffers from significant underinvestment, leading to a noticeable decline in standards. It is poorly maintained and desperately in need of an overhaul. The bedroom facilities are outdated and deteriorating, with crumbling fixtures and old infrastructure, such as hairdryers, that have long since broken and been removed. The towels are old and fraying, adding to the sense of neglect. The bathrooms are in dire need of renovation; they are unacceptable for a hotel of this calibre. It...

"Horrible customer service, 1st property ever I booked on Expedia and got a downgrade as a Platinum Member. From a deluxe villa to an apartment and was told I got it cheaper than what it's supposed to be but I guess they don't understand Platinum privileges on Expedia or Hotels.com and they don't work to international standards. No principle and professionalism and they have different prices for themselves than what you see on Expedia or Hotels.com. Was told to add money on top of what I paid on...

"Arrived 2.30 pm had to wait two hours before the room was ready. Problem also checking out delayed another hour and charged extra for a mistake that wasn't mine and was a hotel.com error. No fridge in rooms and antiquated TV with very poor reception. Other than that staff were good but this hotel needs a good injection of money to upgrade the rooms Wouldn't go back to be honest. "

"The experience was terrible and traumatising "

"This was a pleasant resort that was spacious and we enjoyed use of the pool and the availability of a restaurant on property. The restaurant service however was very poor and made it less interesting to utilize due to the difficulty of ordering. Overall the property is lovely and the reception was welcoming and accommodating."

"Nana as a host was very caring. We took the SGR from Nairobi to Mombasa and arrived alittle early I contacted her and requested her if we could check in early she gladly agreed we checked in 6 hours early and we were very appreciative of that it gave us more time to enjoy the house the view and the calm environment. The house is as seen on the pictures very close to the beach. She had her house keeping lady come in to help us clean the house. She also hooked us up with madafu which are grown in...