2/10 Terrible
K. W.
7 Jan 2021
Liked: Cleanliness
Disliked: Communication, listing accuracy
A stay gone wrong
The pictures of the property on VRBO, presented an environment that was a clean tropical getaway. The description touts a luxury experience, UNFORTUNATELY that was not felt from the minute I arrived.
- The pool was filled with leaves and soot that had to be cleaned the day after we arrived. We could not try to enter the pool until the next day.
- The Jacuzzi was filthy and didn't work when I arrived. It was cleaned on the second day of our stay. But never worked the entire trip. I was never able to use the jacuzzi advertised.
- Bedroom 5 had a water leak that would happen multiple times daily every time a guest took a shower or flushed the toilet in the adjacent bedroom. The room began to smell of mildew. I was fearful of bacterial infections from the leak.
- The beds in Bedroom 5 were hard and uncomfortable.
- There were cameras throughout the house which was unsettling.
- There were broken pots and pans
- After spending thousands of dollars, No refund was given by the property manager or VRBO.
STAY AWAY from this property.
K. W.
Stayed 5 nights in Dec 2020