To: VRBO April 3, 2022
Re: MAINTENANCE NIGHTMARE
VRBO: #4933115ha, RES ID: HA-HT1GF3
Host: Coco Plum Vacation Rental 03/26/2022-04/02/2022
The following were repair/maintenance problems that we had during our stay:
The icemaker in the upstairs freezer did not work, the 10 jets in the “jetted spa” did not work at all, the switches for the spa did not work, the pool was very dirty and the filter was not working, there were lots of cigarettes butts on the ground around the pool, there were several tiles missing in the spa and the pool at the water surface and there was black mold in the same tile areas, the bottom rung on the pool ladder was broken off the right side of the vertical metal bar, the upstairs thermostat had a low battery warning and it was not securely mounted to the wall and sometimes the up and down temp. buttons did not work, the master bedroom tub faucet leaked constantly and was not mounted firmly to the tile wall, the master bathroom tub did not drain (filled up above your feet and covered the entire tub when taking a shower), the TV in the master bedroom was not working (one of our guests was able to trouble shoot the plug wires that were not put in properly or hooked up correctly), two out of six lights were not working above the master bathroom sink, there was a hole in the master bathroom door from the towel rack mounted behind the door, the two propane tanks (one attached to the grill, one on the ground near the house) were empty, no recycle bin was on property as stated in the rental manual, the digital code to the upstairs door lock didn’t work at one point (Denise-Coco Plum employee who came out to fix it had the code not work when she was there, but then it started to work again so she stated she didn’t think it was fair to charge the owner $200 to replace the locking unit and left), the downstairs toilet leaked and started to flush without warning on its own, the dryer lint screen area was filled with so much lint, sand and debris that the lint screen could not be placed back in the slot after it was removed to be cleaned, both microwave surface lights were not working, the floors and both kitchen ceiling lights were dirty (we could see a large amount of debris inside the kitchen light covers and a wet paper towel was wiped on the master bathroom floor upon arrival and it was filthy). There is more to say than this. We will be emailing the entire letter to Brian Keaster and Trent York so it can be addressed.