4/10 Poor
Florence
20 Nov 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible customer service from check in to check out. Not a single smile or welcoming attitude from all the men at the front desk. Felt like I inconvenienced them by checking and checking out. Overall I understand the ratings for the hotel and chose it based on location thinking it was the area I wanted to be in. The area is noisy due to a busy street and foot traffic. The room was not clean, shower floors were filthy. The room itself is quite small and no room to spread out luggage despite having a luggage rack. The bathroom is tiny with minimal counter space for personal toiletries. With the size of the room, the interior design and furniture was more of a hinderance and not very functional. When I checked in and throughout my day, I noticed housekeeping had a bag of rubbish sitting in the hallways for hours. I’ve seen trays of in room dining sitting out for more than a day. The bed is hard. Not much amenities with the exception of standard kettle, coffee/tea and biscuits. To be frank, I could actually go into full detail why this place missed the mark and hotel rating should be lowered.
Florence
Stayed 3 nights in Nov 2024