The property was wonderful and the property manager at the property was responsive. The problem we had was with Turnkey as a company. They were the last ones after all the other vacation rental companies to allow cancellations due to Coronavirus and in fact only offered to rebook at another time, on the day of our arrival, after we spent a week pleading with them to allow us to rebook or cancel. We had already driven eight hours to get there and were literally at the front door when this option was offered to us on March 14, so we ended up staying. We were so uncomfortable with our stay because the whole town was in the process of shutting down, not to mention the tennis event we originally came for had canceled, so we left a day early. No compensation was given for that either. I understand a strict cancellation policy, but these were extenuating circumstances (pandemic) that all other vacation rental companies took immediate action to accommodate, and Turnkey chose not to follow along with VRBO ‘S advice regarding accommodations toward cancellations and i found that very dissatisfactory. I am a VRBO owner and had a renter coming in that very same weekend and I immediately allowed them to cancel and returned all their money.