2/10 Terrible
Nancy
Travelled with partner
6 Dec 2024
Liked: Cleanliness
Disliked: Staff & service
We stayed here during a Holiday week. We got a fantastic rate for about $100 but the second night we cancelled because same room was $380. Since we only paid $100 for the room it was worth the money. Had we spent $380 it would not have been. They cater to the asian tourist. Some staff (but not all) were very helpful, but one bad person completely ruined my stay. After I complained, management sent a note to apologize, but that was it. We went to the La Vista down the street and for a similar rate of $300/night it was way better! The Kokusai hotel was not 'charming' it felt like a conference center. The breakfast that was included was adequate, but nothing to write home about. The rooms were clean, but the bathroom felt like a RV(mobile park) bathroom. Everything was plastic (even the walls) and there was a weird odor (pesticide?) not sure if it was the cleaning supplies. Hakodate may have been a bad experience had we only stayed at the Kokusai, but we actually loved the locals that owned bars and restaurants. Fell in love with the town. Just would not repeat another stay at the Kokusai in Hakodate.
Nancy
Stayed 1 night in Nov 2024