Ely Historic Hotel

"Very friendly staff"

"One of the best hotels for customer experience I've been to: the staff were helpful, polite and always greeted you with a smile. I had contacted them on booking and said it was a special occasion, and when we arrived there was a lovely card and treat waiting for us as a surprise, such a lovely touch. The reception staff were also fantastic at catching my random emails asking for little things to ensure a special surprise for my partner wasn't spoiled; they played along and it went off without a hitch. The Bentley experience was lovely. Only minor complaints were the room smelt a bit musty, but I think the ventilation for the bathroom wasn't as strong as it needs to be. And there was a lot of noise from the room above when they had a shower at 6am on a Sunday - it sounded like water trickling into our room. But if I'm visiting again will definitely stay again. Highly recommended "

"Pet friendly which is why I chose this and good facilities in close proximity, such as fuel, restaurants etc. Nice staff and easy route into Cambridge. "

"Great location! About a 5-10 minute walk to everything in Cambridge. The biggest pain is how bad the traffic is getting to the hotel and really only having the option for valet parking. But it was a wonderful stay. The staff was top notch as were all the facilities. Another guest had room service and left their tray in the hall for what seemed like a very long time. But other wise it was great!"

"Great staff very friendly. No issues when I stay at this hotel "

"It was a birthday treat and i couldnt have been more happier. It was near everything necessary and i didnt find it too noisy. Everyone was welcoming and professional. It was clean. Bed was so comfortable. Best night sleep either of us has had in a long time. The bathroom was spacious and the claw footed bath really added to it. Was so enjoyable to bathe at the end of a long busy day. "

"One of the best hotels I’ve stayed at. The service was 11/10. Really attentive and friendly from all areas. Food menu not extensive but I enjoyed my meal. The pool was lovely. The changing room lockers being code rather than key was great and I liked the facility to be able to dry my costume. The room was spacious and modern with lots of plugs and had a separate shower as well as a bath. There was a fridge but it didn’t seem switched on. Didn’t faff but would have been nice if it was cold. Breakfast had a wide variety of options. Wasn’t the best I’ve had but was good. Would definitely stay again and have already recommended to a colleague. "

"This is a wonderful hotel. All the staff were very friendly and helpful. The hotel is spotlessly clean. Our room is in need of redecorating after what looks like an old damp issue from a water leak outside the bathroom but didn’t cause us any issues. The hotel is in a very good location and we would recommend it to anyone. "

"Location"