The Unit
Check in process was very easy...the unit is on the second floor so if stairs on an issue, this may not be the location for you. The unit was pretty clean (I did find a hair on the toilet, a red spot on the bathroom baseboard, and old/dried coffee grinds in the coffee pot-rendering it unusable). The location was wonderful (across street from beach and near pool) with plenty of space for me and my husband. One of the biggest cons we had was the fact that they left 6 towels for the 2 of us for 5 days (which was fine for us), but, if there is a larger group, the lack of towels may be an issue as there is NO washer/dryer. The decorations are a bit dated but they still function. Also, the TVs work but are very small. Bring your own beach chairs.
Our biggest issue was the bathtub drain. I had no contact number, so I just responded to an email. I did get a quick response letting me know a ticket would be created. The next day I received a text asking for further details about the issues (there was a leaking shower head had sprayed up on the ceiling so much that the plaster had clogged the drain and covered the floor). The next message advised me that they would update the ticket and someone would be out. I received no further communication! It just so happened my husband went up to the unit to order lunch as the maintenance man was leaving, my husband made a comment as to how quickly the problem was resolved. The man told my husband there wasn't an issue. My husband again explained there was a huge leak anytime you adjusted the shower head and then proceeded to show him and discussed the major drainage problem. The guy purchased and installed a new shower head quickly. He let my husband see that it was fixed, however, the drainage problem was never addressed (blamed on the unit having a slow drain). We were still standing in ankle deep water for our showers. On our way home, I again texted the number back to let them know that there was still a drainage problem that needed to be addressed but go no response.
The Property
There are 3 hot tubs for the entire condo complex and none of them seem to be very hot. The heated pool also doesn't seem to be very heated. There arent any indoor options/splash pads or anything on the property (there is a waterpark nearby). Also, in passing, there is a strange sewer smell in some areas. If you are planning on walking to any local restaurants, there is only one gate in/out-so you have to take the long route
