Albany Family Hotel

"Nice location "

"Really needs an update, bathroom needs a little paint. "

"This property is close to a large mall, but hidden away next to an apartment complex. It is being renovated, so things are not as good as they will be (hopefully). The hot breakfast is good; the staff obliging."

"Very good service and very nice hosts. I appreciate the quality "

"The hotel was excellent. The staff was awesome and helpful. My only problem was other guests allowing their children to run up and down the halls which prohibited me from sleeping. "

"Comfortable location to stay."

"Love it. Staff is amazing!"

"Thanks"

":Our check-in was exceptional. Our son wanted a waffle the morning of check-out and the woman who was handling the breakfast area told us that it was 9:45am and breakfast was to end at 10am; therefore, she would not assist us because she needed to clean up and she had to check people out. My husband reminded her that it was only 9:45 not 10am, to which she told him she "didn't care and she was not going to allow us to make a waffle" We left and were disappointed to have received such an ill tempered person who obviously didn't want to be helpful, but had such a warm, welcoming experience prior when we checked in the night before. This employee does not need to work with the public and if she is to continue, she definitely needs to have some training on customer service, kindness and servant leadership...because she absolutely failed to demonstrate any of those qualities and was down right rude and nasty to our family."