Albany Family Hotel

":Our check-in was exceptional. Our son wanted a waffle the morning of check-out and the woman who was handling the breakfast area told us that it was 9:45am and breakfast was to end at 10am; therefore, she would not assist us because she needed to clean up and she had to check people out. My husband reminded her that it was only 9:45 not 10am, to which she told him she "didn't care and she was not going to allow us to make a waffle" We left and were disappointed to have received such an ill tempered person who obviously didn't want to be helpful, but had such a warm, welcoming experience prior when we checked in the night before. This employee does not need to work with the public and if she is to continue, she definitely needs to have some training on customer service, kindness and servant leadership...because she absolutely failed to demonstrate any of those qualities and was down right rude and nasty to our family."

"The staff was awesome. Especially the young man that worked at desk. He was so kind funny and very respectful. "

"Great place to stay at an economical price! Will definitely be back"

"Beautiful place only thing is parking is not free"

"Always convenient location!"

"Hotel was fine. Only problem I had was guests in rm 315 on Sun, 11/10/24. Very loud, very rude. I had to call office at 1:45 am (of course, not Hotel's fault). Hopefully won't deter me in the future. Rant over."

"Close to where I had business "

"New and clean "

"The stay was nice and the renovations are nice "