We arrived at the property @ 2.55 & all the lights in the foyer was switched off.
One of the staff came & ask us to come back to check in @ 3pm. My husband & I looked at each other & thinking is only 5 mins to check in time. And is cold & raining outside. Do they expect us to wait outside for 5 mins in the cold??? We had a rental car & we parked the car in the front of the hotel & we were told not allow to park there. As this hotel is catered for Chinese tourist group all come by coaches. They only let the coaches to park there & don’t give a dame about other customers. The rooms of the hotel is a good size, that’s the only positive about this place. Other than this customer service is non existent.
Wendy
2024 年 11 月入住 2 晚
4/10 很差
Wendy,Maroubra
与配偶出行
2024年11月26日
不满意:员工和服务、服务设施、住宿条件和设施
We arrived at the hotel around 2.55 pm. As we walked in the reception area, all the lights was turned off. We were approached by staff member telling us to come back at 3 pm that’s when the check in starts. How ridiculous only 5 more minutes & it will be 3pm. This hotel is mainly cater for Chinese bus groups. There is no cleaning or housekeeping during your stay. We stayed for 3 nights no cleaning was done. If you require an extra pillow there is an additional charge for the pillow. You are not allow to park in front of the hotel, we were told to park across the road.
Wendy
2024 年 11 月入住 1 晚
8/10 还可以
Margaret
与配偶出行
2024年11月24日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
A location right on the lake. It was a good 20 mins walk to open restaurants …. A lot close at 5 pm.
This hotel seems to specialise in coach parties which makes it impersonal and soulless. That said it was a spacious and comfortable room. Views of Mount Fuji can be seen (weather permitting) from the corridor window. Best views from
A 5 min drive around the lake,