The hotel actually has two sections on two sides of the bridge. We were expecting to be on the water side but was disappointed. The room only has a small window facing the back of the hotel. Nothing impressive at all. The staffs were not helpful on anything. We were asked by the front desk to go across the bridge to make booking at the hotel restaurant.
真实旅客
10/10 超赞
Michael
2024年12月17日
满意:清洁度、员工和服务、住宿条件和设施
good
Michael
2024 年 12 月入住 2 晚
6/10 一般
Ann
2024年11月19日
Overpriced for one night stay. Fantastic property but our room was very tired & the shower dated & needing repair. Pillows cheap. Breakfast service very slow. 45 mins for egg on toast & then it was served incorrectly & cold !!
Ann
2024 年 11 月入住 1 晚
4/10 很差
Adam
商务旅客
2024年11月9日
不满意:员工和服务
Everything about this place is pretty. Room service terrible. Restaurant floor sticky. Rooms cold and very dated. Curtains hanging off. Staff attitude is poor.
Think faulty towers but bigger and colder.
The area and grounds are very nice, but the hotel aspect is poor. Many years ago it eas the place to go, but not anymore.
Overall a very disappointing stay.
Adam
2024 年 11 月入住 1 晚
6/10 一般
Amanda
商务旅客
2024年10月31日
满意:清洁度、员工和服务、住宿条件和设施
Lovely location
Amanda
2024 年 10 月入住 1 晚
8/10 还可以
A
2024年09月16日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
A
2024 年 9 月入住 2 晚
8/10 还可以
Rachel
商务旅客
2024年08月30日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Rachel
2024 年 8 月入住 2 晚
6/10 一般
真实旅客
商务旅客
2024年08月19日
满意:员工和服务,清洁度
不满意:住宿条件和设施
Staff were excellent, room was outdated
Staff were excellent, room was outdated
真实旅客
2024 年 8 月入住 1 晚
10/10 超赞
Camelia
2024年08月12日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Amazing getaway
Amazing location and services, breakfast was delicious, staff was very friendly, the room was lovely and spacious, comfy bed.We loved our stay and we will definitely come back.
Camelia
2024 年 8 月入住 1 晚
6/10 一般
Marlena
商务旅客
2024年08月9日
满意:客房舒适度,清洁度
Not very welcoming
Pleasant hotel location but the staff overall and at the checkin was far from welcoming.
Marlena
2024 年 8 月入住 1 晚
2/10 糟糕
Graham
2024年08月3日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Read the terms and conditions first
The hotel was dirty and old fashioned. The service was the worst I have had in any hotel while travelling in the uk and Europe. They assumed things that was not true and being a gentleman I corrected them and paid my way. The swimming pool is only free from 7 am till 9am. During breakfast. Then there is a financial cost the the guest for the use off. This was not clear on the website when booking.
Graham
2024 年 7 月入住 2 晚
8/10 还可以
Scott
与配偶出行
2024年08月1日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Its a stunning location set in beautiful surroundings. Sadly it doesn't include use of the facilities as i had to pay £15 to access them. Wasn't impressed with the charge and apparently that was a special offer price. The room we had was very, very warm and with no air-conditioning sadly it made for quite an uncomfortable night. I will add fans were provided in the cupboard but they just circulated the warm air frustratingly. All in all a gorgeous location but glad i only stayed one night. The spa and outdoor hot tubs are really nice but i don't believe an extra charge for their use is acceptable.
Scott
2024 年 7 月入住 1 晚
8/10 还可以
Saleem
商务旅客
2024年07月29日
满意:清洁度、住宿条件和设施、客房舒适度
Nice location
Nice friendly staff free parking nice room clean and tidy was small room nice dinner and breakfast went to use the swimming after breakfast was told by staff your too late after 9.30am you have to pay £25 to use the facilities how ridiculous you as a, quest can come free before 9.30am bad communication from front reception didn't tell me about the charges or about the leisure facilities policys not good customer services between the hotel staff I felt I have been cheated out of paying very good money at the hotel for a small room and than been told to pay for lesuire facilities on the day not mentioned anywhere when I booked my hotel this the reason I booked it with lesuire facilities to use unfortunately got turned away from staff very emotional aleast they could have saus on this occasion please use it and either make a policy to pay or not to pay and nothing mentioned on the card about charges.
Saleem
2024 年 7 月入住 1 晚
8/10 还可以
Anne marie,Glossop
2024年07月27日
满意:员工和服务,清洁度
Nice stay a little dated but otherwise ok xx
Anne marie
2024 年 7 月入住 1 晚
10/10 超赞
James
商务旅客
2024年07月24日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lovely hotel.
James
2024 年 7 月入住 1 晚
10/10 超赞
Ian
2024年07月9日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Happy Hotel
I was extremely happy with everything !
Ian
2024 年 7 月入住 1 晚
8/10 还可以
Robert
商务旅客
2024年07月9日
满意:员工和服务,清洁度
不满意:住宿条件和设施
Quiet and comfortable, but dissapointing about the cost for a swim. Hotel needs updating, especially for the room rate and other options available. Opportunites for nice walks around the hotel.
Robert
2024 年 7 月入住 1 晚
6/10 一般
Shiyghan
2024年07月7日
Beautiful grounds, underwhelming interior
Room is spacious but the bathtub is tiny. Very few toiletries and carpets throughout the hotel look dated.
Breakfast room was small and we had to wait a while to be seated which would have been unnecessary if vacated tables were being cleaned promptly.
The grounds outside are beautiful and if you’re looking for a picturesque place for a wedding, this is it.
However, would not return for a romantic weekend away.
Shiyghan
2024 年 7 月入住 1 晚
6/10 一般
Wendy
2024年07月3日
Wendy
2024 年 6 月入住 1 晚
10/10 超赞
Lucy
商务旅客
2024年06月21日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
relaxing
Lucy
2024 年 5 月入住 1 晚
10/10 超赞
Lee
商务旅客
2024年06月19日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Lee
2024 年 6 月入住 1 晚
10/10 超赞
Mark
2024年06月9日
Mark
2024 年 6 月入住 2 晚
10/10 超赞
Sam
2024年06月8日
Sam
2024 年 5 月入住 1 晚
6/10 一般
Helen
团体旅客
2024年06月3日
满意:清洁度、住宿条件和设施、客房舒适度
I felt like a cash cow
Been several times but not since new owners. Everything is now extra, to ask for a specific room £10 extra, I booked this hotel because it has a fabulous pool / hot tub but upon arrival was told this is now £15 per person perday extra… what’s point of booking a hotel with pool/gym and u have to pay to use them. Beautiful location and great food though. So for the sake of £15 I won’t be back.