Hello first off we would like to thank you for allowing our stay to enjoy a family vacation. The place was well suited with sleeping quarters to accommodate our large party. Although there was a few things we noticed that we would like to share:
1. Kitchen & hygienic necessities: As we rented the house to well suit 10+ guest we would hope that there were enough plates and bowls to serve a full party. Recommend that Pantry Essentials are not included or available. This did put a burden on our trip as we had to budget and make time to purchase kitchen utensils, simple spices (salt, pepper, cooking oil, etc.), plates, dish soap, paper towels.
2. Heated Pool & Missing Hot Tub: In the listing of the house it was stated that there would be a hot tub, there was no hot tub available, but a heated pool with no instructions on how to turn off the heat. As the weather was pretty warm we could have benefited from instructions to turn down the heat of the pool.
3. Toilet in Master Bathroom: The toilet in the master bedroom was broken. One of the guest sat on the toilet and slipped.
4. The stairs: At the second floor it is a bit alarming and worrisome that there is no railing to barricade the stairs. As the walk way is a bit tight, it would be safer.
5.Additional Guests: We were unaware that there was another space where people were being hosted. Lack of Notification for our family was unacceptable. Should have been disclosed or added to your listing.