The hotel is on the hillside, walking distance to the town, shops and restaurants. Getting taxi back to hotel is very convenient and cheap. The hotel overall is very comfortable, pool and sauna were nice. We had total 6 of us and we booked for 3 rooms at USD250 each.
Yet, we found a living COCKROACH in one of our rooms, we called for help and a cleaning staff was sent to us and had the area cleaned and sanitised, that it. No apology, no further action. We later complained to the front desk and the staff did not seem to be surprised (?) and she tried to explain it’s because the hotel is near the hills(?!)…. still no apology. Later another staff called to our room at 11pm and tried to arrange us to change to another room (but not upgrade), and also gave us 3 bottles of USD10 wine, we respectfully declined because it’s near midnight already.
Finally an assistant manager sincerely apologised and gave us boxes of cinnamon rolls and discount for future booking as a token of apology during check out.
The hotel is very comfortable but needs more training on frontline staff and risk management.