The property was very nice, clean, and breakfast was wonderful; however, the front end staff was horrible. We booked a double queen bed with sofa pullout and when we got to our room we got a king with a sofa pullout. We were traveling with two adults and two older children, and we explained to the front desk this wasn’t the room we booked. All they said was that all the other rooms in the hotel were booked and they couldn’t give us another room. They couldn’t even give us a discount for the inconvenience. Later, I called housekeeping to ask for extra towels in the room ( there were only two towels in the bathroom and there were four of us). They told me to come down to the front desk and pick them up. I had to go downstairs and then wait for at least ten minutes until I got the towels.
We were only staying for one night so we put up with this, but it was quite unpleasant.
The hotel itself was great and very clean. The room was spacious, comfortable bed, and breakfast was wonderful.