During our regular visits to Osaka, we often choose to stay at this particular hotel due to its prime location and the convenience of the transportation network situated right beneath the hotel, not to mention the adjacent shopping malls, which make it an easy pick for us. So the experience has settled into a routine, with nothing particularly surprising or awe-inspiring to note. Also, this time the shower head pressure was strong but it sprayed in an unfocused manner. Burnt out lightbulbs one in the bedroom and one in the bathroom were not fixed.
Contrary to the online images, the room lacked a sofa near the TV wall on our visits in February and last September. Service was generally satisfactory, although an encounter with a concierge who initially asked me to find travel information myself online was unexpectedly off-putting, before he assisted me. Yet, another staff member was helpful and printed out information for my convenience. Housekeeping was efficient and neat. Overall, the staff was friendly and polite, and the lady who assisted us with our heavy suitcases to the B2 floor on our checkout day was exceptionally kind and helpful.