Had a really bad experience here. And, honestly, I think I was just too nice on my last review of Saddle West Hotel & Casino. Here’s why. If you are gonna charge $100 a night when the Nugget down the street only charges $50, then at least have basic amenities, such as shampoo and conditioner. I stay here over the Nugget because these rooms at the Saddle are non smoking. But in addition to the lack of basic amenities that any modern hotel should have, we also had issues with our TV, and it took us at least 20 minutes just to get through to the front desk, and even longer to actually get someone to our room to help, and they didn’t even fix it. It’s fine, it was late and we were ready to sleep anyway so we did, but what wasn’t fine is how rude the front desk gal was when we called back to let them know it still wasn’t fixed. For the money, sure, it’s not bad, but they can’t just stay in the past, this property needs to start offering some amenities.