2/10 很差
Jasbir (Surrey)
家人同遊
2025 年 4 月 3 日
不滿：整潔度、職員與服務、設施服務和住宿狀況
I recently stayed at this hotel with my family, booking two rooms, and it was a frustrating experience from start to finish. Both rooms had a strange, musty smell that lingered throughout our stay. The bathrooms were not properly cleaned, especially in the corners where dust and grime had clearly been neglected. To make matters worse, we discovered ants in both rooms!
When we showed the front desk staff a video of the ants, their response was shocking—they offered to let us check out two days earlier (we left as fast as we could)!! It seemed like they were more willing to lose customers than to actually address the issues at hand. This gave us the impression that they were fully aware of the problems but chose not to make any effort to resolve them.
I would not recommend this hotel to anyone. The poor cleanliness, lack of customer care, and unhelpful response to our concerns made this stay a complete disappointment. Save yourself the trouble and look elsewhere!
Jasbir
於 2025 年 3 月住了 3 晚