"I really appreciated the service provided by all hotel staff who were helpful and nice to us although we arrived a bit late 5:30pm under heavy rain - they helped us to take care of luggages and bought us to the lounge with drink and snack then wait for the check-in process. The room was spacious with wonderful lake view and the outdoor onsen had 180 degree of lake view too. Food was delicious with lots of variety from steak, seafood, Japanese udon/raemen, sashimi, and lots more....with lake view in the restaurant again. It's a nice place to relax and enjoy your holiday with your family and friends!"
"The AC in the room was only for heating when I visited in late September, and the sink in the bathroom might be designed for someone shorter than 140 cm because I had to bend both my waist and knees to use it. The only smoking area in the lobby did have ventilators, but they did a really poor job, way beneath normal Japanese standard. However, all the minor negativities can be overlooked when one consider how conveniently the hotel is located, and the fact that they provide a super convenient shuttle service to and from Sapporo city center (booking required, and a little cheaper than the coach bus service at the main bus stop). And the FOOD is just amazing! Highly recommend their dinner buffet! I’d stay here again just for their dinner and breakfast. "
"i booked in Expedia and it said there is a private shower place. But it is not in reality. I don't know is the expedia problem or the hotel which make me so inconvenient, especially i booked 2 room, together with my parents!"
