The facilities of hotel are great. The surrounding natural environment is excellent. There is a trail just next to the hotel. It is just amazing walking in autumn time. The outdoor spa is built on the slope of the hill. The pools are built around the maple trees grown in the hill. That means the "male" and the "female" onsen area are not a mirror design but are tailored made to the environment. They switch the male and female sides in day and night time so that we can enjoy both sides of the onsen. Yet, I am quite disappointed about the staffs in the reception and the lobby. It is a norm to see super friendly staffs in every restaurants, shops and hotels in Japan. However, the staffs in this particular hotel are not friendly and not welcoming.