We've stayed at this property on multiple occasions from 2016 until Covid in 2019. This was our prior go-to when coming back to visit my hometown. Our first stay in 4 years was a horrible letdown. With the exception of one industrious young man who seemed to be the only one working at check in, and the kitchen staff, service was horrible to non-existant. Upon our arrival, a young lady who we later found worked the front desk was parked in a handicapped spot to save herself steps. As a disabled person, who was forced to park and walk further away, I was infuriated. When we came down to the desk early New Year's morning, she had a sign on the desk that she was helping a customer. A few moments later we saw her stumble out of a guest room, fixing her hair, clearly having just woken up from a nap. This person needs to be terminated immediately. Overall, between the employee from hell, the reduction in services and personnel (we came back to the hotel in part for the daily Happy Hour, which is no longer), the hotel is a shadow of what it was. To top it off, we came back from dinner NYE to find that the elevators did not work and that we had to take a long walk up flights of stairs. I have one lung and less than 49% breathing capacity, so this was not a minor inconvenience. The only staff in the hotel was the night auditor, who was clearly overwhelmed. We paid a premium price for our stay but received a low budget experience - dismally disappointed
