The customer service here was amazing. Staff were super helpful and made our brief stay comfortable and easy. The location is a little out of the way from the main city of Matsuyama but the waterfront view was absolutely beautiful; made the commute worth it. We requested a taxi back to the airport around 7am and they drove us there themselves, it really saved us the stress and additional cost; we were so grateful. Overall, if you are looking for more site seeing and hokey vibe to your stay, I highly recommend this place. ◡̈