I booked the room last minute on Hotels.com since I was only in town 2 days and needed something quick and convenient at 1am thats close to a family member’s house.
Pros: Location next to CVS, Galleria Mall, plenty of restaurants and stores. Clean/spacious rooms, hallways, lobby. Quiet. Price.
Cons: 24/7 Parking garage Security Guard but….the garage is littered with trash!! No lights, pitch black. $30/day Self Park $40 Valet. If it wasn’t for security I would have left the same day.
Customer service is hit or miss. For me, it was horrible upon arrival and excellent at departure.
The agent as I was leaving definitely made me feel a little better about my stay.