The apartment was spacious and offered plenty of room to relax, which was a definite plus. The view was quite nice and added to the experience. However, the bed was very uncomfortable, which affected the quality of sleep. Cleanliness was just average—nothing too bad, but it could have been better. Overall, it was an okay stay, but there’s room for improvement, especially with the bed and cleaning standards.
Kam
2024 年 10 月入住 1 晚
10/10 超赞
真实旅客
2024年10月13日
满意:住宿条件和设施,清洁度
A beautiful view in an amazing apartment.
The staff here are so friendly, helpful and professional. Nothing is a problem for these guys and they do everything with a smile 😊.
I am staying here for a month and I could not be happier.
真实旅客
2024 年 10 月入住 7 晚
10/10 超赞
Ben
2024年09月22日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Peaceful and quiet
Right near the trams at Florida gardens 10/10
Ben
2024 年 9 月入住 1 晚
10/10 超赞
Trent
与配偶出行
2024年09月15日
满意:清洁度
Worth it for a semi quiet weekend
Trent
2024 年 8 月入住 2 晚
10/10 超赞
David
2024年09月10日
满意:清洁度、员工和服务、住宿条件和设施
David
2024 年 9 月入住 1 晚
8/10 还可以
Simon
2024年09月8日
满意:员工和服务,清洁度
Quick three night trip to GC. Hotel was nice and clean. Staff were friendly.
Had to go across to the hotel next door for dinner and drink. Felt a bit like I was using someone else's space.
S
Simon
2024 年 9 月入住 3 晚
10/10 超赞
Georgia
2024年08月31日
Georgia
2024 年 8 月入住 1 晚
10/10 超赞
Donald
2024年08月29日
满意:清洁度、员工和服务、住宿条件和设施
The reception staff were extremely welcoming and friendly.
Donald
2024 年 8 月入住 1 晚
8/10 还可以
David
与配偶出行
2024年08月25日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great place to stay. Thank you
David
2024 年 8 月入住 2 晚
8/10 还可以
Ashley
2024年08月20日
满意:住宿条件和设施
不满意:员工和服务
I stayed at the property before about two years ago. Back then the service and facilities were immaculate. I went to check in at 1:30pm and the lady at the front desk was serving someone else. I waited and she looked at me and asked me to take a seat until she was finished.
She continued on to laugh with the other guest for the next 15 minutes. I walked back up asking if I could leave my bag so I could get some food (had been travelling for 2 hours to get to the property and didn’t want to wait for ages for her to finish).
She told me that she wouldn’t be long and to take a seat again. Honestly i was checked in after 30 minutes. Once I was checked in, she forgot to give me my room key. I had to come back downstairs to get my room key.
I went upstairs and there was hair in one of the rubbish bins. On the second day of my stay, I went downstairs and asked for a towel for the pool. The lady at the desk said they haven’t been delivered yet and to use the one from my room - for perspective, it was 1pm in the afternoon. I asked for a toothbrush kit as I forgot toothpaste and was told to get it from the front desk.
I went to the pool on my last day and the jacuzzi was tepid and not warm at all.
I think that customer service is so important especially if you want customers to return. Definitely was lacking customer service and basics of my stay. Unfortunately not sure I will be returning on my next stay on GC or would I recommend it.
Ashley
2024 年 8 月入住 2 晚
10/10 超赞
Lisa
2024年08月1日
Lisa
2024 年 7 月入住 2 晚
10/10 超赞
Peter
商务旅客
2024年07月29日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Amazing views, comfortable bed and pillows. big tick from me.
Peter
2024 年 7 月入住 1 晚
10/10 超赞
Scott
2024年07月29日
Scott
2024 年 7 月入住 1 晚
2/10 糟糕
真实旅客
与家人出行
2024年07月23日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2024 年 7 月入住 2 晚
10/10 超赞
真实旅客
2024年07月23日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2024 年 7 月入住 7 晚
8/10 还可以
Jerome
2024年07月15日
满意:清洁度、员工和服务、住宿条件和设施
Was a nice stay
Jerome
2024 年 7 月入住 2 晚
10/10 超赞
Thomas
2024年07月3日
Thomas
2024 年 6 月入住 2 晚
10/10 超赞
Tanya
与家人出行
2024年06月28日
满意:清洁度、员工和服务、住宿条件和设施
Pleasant, room for improvement
I found the staff at check in and check out amazing.
The letdown was the wifi and the connection to smart TV. You have to use your own log ins to streaming services, which effects your family’s services at home. Also I was unable to connect to free to air channels at all.
The free wifi is unsecured (not password protected) therefore poses individual risks.
There weren’t any extra blankets supplied in the room.
I tried to call for room service as we arrived in the evenings. Unfortunately it is no longer a service offered or assisted with (regardless of advertising in the room).
Overall, a pleasant stay, a part from the above.
Tanya
2024 年 6 月入住 1 晚
10/10 超赞
sarah
与配偶出行
2024年06月26日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent would visit you guys again it was perfect cannot fault it at all.
sarah
2024 年 6 月入住 2 晚
8/10 还可以
Susan
与配偶出行, 商务旅客
2024年05月15日
满意:清洁度、员工和服务、住宿条件和设施
A more quiet location being between Broadbeach and Surfers but convenient to light rail. Clean and comfortable room with plenty of space.
Susan
2024 年 5 月入住 1 晚
10/10 超赞
Joel
2024年04月28日
Joel
2024 年 4 月入住 1 晚
2/10 糟糕
Mark
2024年04月4日
不满意:员工和服务、服务设施、住宿条件和设施
This hotel is so outdated, tired and uncomfortable. Pay a little extra and stay elsewhere. Checkout is 10am, the 80’s decor has never been updated, the fridges are noisy, the bed uncomfortable, and there is no powerpoint to charge your phone. Also, the car park is lower than 2 metres, which is too low for most SUVs. Give it a miss. Quest should buy it and do it up.
Mark
2024 年 4 月入住 2 晚
2/10 糟糕
Robbie
2024年03月29日
不满意:员工和服务
Paid lastminute.com for my room....payment was taken, was given confirmation online...arrived before close of check-in to find nobody at the desk, then a rude cleaner who said I hadn't booked a room, and when I showed them my details and began to record the whole incident as proof, the cleaner for some reason decided to call the police....the worst I've ever been treated by any hotel, and lastminute.com have still not refunded my money. Disgusting