The apartment was spacious and offered plenty of room to relax, which was a definite plus. The view was quite nice and added to the experience. However, the bed was very uncomfortable, which affected the quality of sleep. Cleanliness was just average—nothing too bad, but it could have been better. Overall, it was an okay stay, but there’s room for improvement, especially with the bed and cleaning standards.
Kam
2024 年 10 月入住 1 晚
10/10 超赞
Brett
商务旅客
2024年10月19日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good location for conference stays
Brett
2024 年 10 月入住 3 晚
10/10 超赞
Jen
与配偶出行
2024年10月18日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Last minute booking for 2 nights when flights were cancelled. Room was extremely spacious with large bathroom and seperate toilet. A little dated nowadays but would have been top of the range in its heyday. Lovely crisp linen bed sheets with 2 types of pillows to choose from. Room smelt a little musty (as older buildings tend to do) so opened the balcony doors to allow fresh air. Air conditioner quite noisy but able to turn off at night. We would recommend it.
Jen
2024 年 10 月入住 2 晚
10/10 超赞
Mai
2024年10月14日
满意:清洁度、员工和服务、住宿条件和设施
Mai
2024 年 10 月入住 1 晚
10/10 超赞
真实旅客
2024年10月13日
满意:住宿条件和设施,清洁度
A beautiful view in an amazing apartment.
The staff here are so friendly, helpful and professional. Nothing is a problem for these guys and they do everything with a smile 😊.
I am staying here for a month and I could not be happier.
真实旅客
2024 年 10 月入住 7 晚
2/10 糟糕
Deeba
与家人出行
2024年10月1日
满意:清洁度
不满意:客房舒适度,员工和服务
Very poor service
One of the mattresses was covered with plastic sheet .My daughter slept on that bed and had terrible night. She was sweating and ciuld not sleep because of the plastic sheet covering the mattress. She told us the following morning. She was irritable and had headache due to lack of sleep and we had to return home early. We made a formal complaint at reception to Chelsea and still have had no reply.
I emailed to hotels.com 2 days ago and had no reply.
I am very very unhappy with the services .
Deeba
2024 年 9 月入住 1 晚
10/10 超赞
Orsolya
2024年09月27日
满意:清洁度、员工和服务、住宿条件和设施
A
Orsolya
2024 年 9 月入住 3 晚
10/10 超赞
Ben
2024年09月22日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Peaceful and quiet
Right near the trams at Florida gardens 10/10
Ben
2024 年 9 月入住 1 晚
10/10 超赞
Trent
与配偶出行
2024年09月15日
满意:清洁度
Worth it for a semi quiet weekend
Trent
2024 年 8 月入住 2 晚
10/10 超赞
David
2024年09月10日
满意:清洁度、员工和服务、住宿条件和设施
David
2024 年 9 月入住 1 晚
8/10 还可以
Simon
2024年09月8日
满意:员工和服务,清洁度
Quick three night trip to GC. Hotel was nice and clean. Staff were friendly.
Had to go across to the hotel next door for dinner and drink. Felt a bit like I was using someone else's space.
S
Simon
2024 年 9 月入住 3 晚
10/10 超赞
Georgia
2024年08月31日
Georgia
2024 年 8 月入住 1 晚
10/10 超赞
Donald
2024年08月29日
满意:清洁度、员工和服务、住宿条件和设施
The reception staff were extremely welcoming and friendly.
Donald
2024 年 8 月入住 1 晚
8/10 还可以
David
与配偶出行
2024年08月25日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great place to stay. Thank you
David
2024 年 8 月入住 2 晚
8/10 还可以
Ashley
2024年08月20日
满意:住宿条件和设施
不满意:员工和服务
I stayed at the property before about two years ago. Back then the service and facilities were immaculate. I went to check in at 1:30pm and the lady at the front desk was serving someone else. I waited and she looked at me and asked me to take a seat until she was finished.
She continued on to laugh with the other guest for the next 15 minutes. I walked back up asking if I could leave my bag so I could get some food (had been travelling for 2 hours to get to the property and didn’t want to wait for ages for her to finish).
She told me that she wouldn’t be long and to take a seat again. Honestly i was checked in after 30 minutes. Once I was checked in, she forgot to give me my room key. I had to come back downstairs to get my room key.
I went upstairs and there was hair in one of the rubbish bins. On the second day of my stay, I went downstairs and asked for a towel for the pool. The lady at the desk said they haven’t been delivered yet and to use the one from my room - for perspective, it was 1pm in the afternoon. I asked for a toothbrush kit as I forgot toothpaste and was told to get it from the front desk.
I went to the pool on my last day and the jacuzzi was tepid and not warm at all.
I think that customer service is so important especially if you want customers to return. Definitely was lacking customer service and basics of my stay. Unfortunately not sure I will be returning on my next stay on GC or would I recommend it.
Ashley
2024 年 8 月入住 2 晚
10/10 超赞
Lisa
2024年08月1日
Lisa
2024 年 7 月入住 2 晚
10/10 超赞
Peter
商务旅客
2024年07月29日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Amazing views, comfortable bed and pillows. big tick from me.