The location is great and the rooms are modern and clean. Although the bathroom was very small and had no windows.
We dealt with some quite rude and useless staff. I have a dairy allergy and there are signs everywhere in the dining area saying “ask us about allergies”. When I came to ask them at breakfast, the only thing they could offer me was rice milk and kept offering me milk and yogurt despite explaining several times about my allergy. We then had a very rude receptionist when the app wasn’t working “I’m not a technician I’m not going to stand here and figure this out for you”. And when promised a free breakfast on arrival then they tried to charge us for it, they eventually honoured what they promised but the same guy said “it’s not ok with me but I’ll do it”. This is not a hotel, it’s a hostel with private rooms, and if you want the great service we experienced everywhere else in the dolomites, I’d recommend paying a bit more and staying elsewhere.