1. The refrigerator in the room remained non-functional even after it was reported.
2. Only one access card was provided, which was inconvenient when I needed to leave the room alone. Without an access card, it's impossible to access the floor unless someone else assists.
3. The breakfast spread was average. Some main dishes were overly salty, and the drinks were excessively sweet.
4. On Sunday, was the most crowded during breakfast. Despite the lack of available seating, hotel guests were not allowed to sit in the exterior areas of the restaurant. Several people, including us, had to wait for seats to become available.
That said, the hotel staff were friendly and did their best to make our stay enjoyable, which we truly appreciated.
Fadila
2024 年 9 月入住 2 晚
6/10 一般
Alex
团体旅客
2024年09月13日
满意:住宿条件和设施
不满意:服务设施,员工和服务
I like the rooms which is spacious and neat with a nice spread of breakfast.
But the staff are not trained to handle customers and during check in was talking and not attending to checking in guest.
Alex
2024 年 9 月入住 1 晚
10/10 超赞
Iskandar
2024年09月3日
满意:清洁度、员工和服务、住宿条件和设施
Iskandar
2024 年 8 月入住 3 晚
8/10 还可以
Wilson
团体旅客
2024年08月1日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Wilson
2024 年 7 月入住 1 晚
8/10 还可以
Asnawi
与家人出行
2024年07月28日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Clean
Asnawi
2024 年 7 月入住 1 晚
8/10 还可以
Wang
团体旅客
2024年07月28日
满意:员工和服务,清洁度
The sound proofing need to be improved in the hotel. Can hear door closing sound at night.
Location of the hotel has nothing in walking distance
Wang
2024 年 7 月入住 1 晚
8/10 还可以
Martin
2024年06月30日
Martin
2024 年 6 月入住 2 晚
10/10 超赞
Mabelene
2024年06月23日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Mabelene
2024 年 6 月入住 1 晚
10/10 超赞
Sih
与家人出行
2024年06月17日
满意:清洁度、员工和服务、服务设施
swimming pool abit dirty
Sih
2024 年 6 月入住 1 晚
10/10 超赞
Edmen
2024年06月6日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Recommended
The room was comfortable. Staff was polite and friendly as well. The hotel even provides shuttle service to Mall Nagoya Hill and Grand Mall Batam 3 times daily.
Overall, satisfied.
Edmen
2024 年 5 月入住 3 晚
8/10 还可以
Joanna
团体旅客
2024年06月2日
满意:客房舒适度
Overall reasonable stay for the value paid
The staffs are not flexible in some areas of service and not check the status of the Accor member and offer benefits for ALL members.
Also they do not have strong command of English so can have miscommunications quite often.
Service staffs were also not eagerly rushing and took about 20min to pour orange juice into takeaway cups.
Joanna
2024 年 5 月入住 1 晚
6/10 一般
Gordon
2024年04月20日
Gordon
2024 年 4 月入住 2 晚
2/10 糟糕
Shiraz Kabir
团体旅客
2024年03月12日
满意:清洁度、员工和服务、住宿条件和设施
The property and facilities are good value for money and well maintained. During this stay there was an incident, where someone used the room while I was away and left the room with toilets messed up and the bed used. On reporting this the staff changed out the sheets and mentioned that a supervisor will get in touch in the morning. But there was no attempt from the management to try and understand what happened. On checking out the staff wasn’t aware that this happened and asked for all the details all over again. Still waiting for a formal response from the management.
Shiraz Kabir
2024 年 3 月入住 2 晚
10/10 超赞
Sathinathan
2024年03月8日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Sathinathan
2024 年 3 月入住 1 晚
10/10 超赞
Iskandar
商务旅客
2024年02月7日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything nice
Iskandar
2024 年 2 月入住 2 晚
2/10 糟糕
Ju-Yi
2023年12月26日
不满意:清洁度、员工和服务、住宿条件和设施
Ms
Checking only 2 sets customer in front us 3-4 pm but take about 30mins+ , when went “ first room “ was ppl checked in the room already ( feel very bad ) , then gave us another room , room is big ( coz we booked suit ) but towel is smelly and asking for extra towel not available , bed sheet have stamp on it and fridge have coke left from last guest.
Ju-Yi
2023 年 12 月入住 2 晚
6/10 一般
Jen Janice
团体旅客
2023年12月20日
满意:清洁度、住宿条件和设施、客房舒适度
Not coming back again. There's many other hotels.
Breakfast was very bad. Food was not up to par.
Very inflexible with late check out unless we pay 100k Rph.
Check out time reminder from housekeeping and reception half an hour before time.
Other than that the room was great.
Jen Janice
2023 年 12 月入住 1 晚
10/10 超赞
Choy
商务旅客
2023年12月15日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great Hotel On a Hill
Choy
2023 年 12 月入住 1 晚
4/10 很差
Seah
与家人出行
2023年12月8日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Before booked this hotel was bfast for two persons. Extended the stayed become 1 person allowed for the bfast. Funny hotel
Seah
2023 年 12 月入住 5 晚
8/10 还可以
Seah
与家人出行
2023年12月3日
满意:客房舒适度
Expensive htl. Long stay must give good rate
Seah
2023 年 11 月入住 2 晚
8/10 还可以
Hamidah
与家人出行
2023年06月5日
满意:清洁度、员工和服务、住宿条件和设施
I booked 2 junior suite rooms but both m2 is not the same. 1 of the room is smaller than the other but still quote the same price. Why???