There was a terrible sewer smell in my room that made me sick to my stomach! The room key didn’t work and finally I got a different room. My husband and I have stayed here many times and this was the first time that I had such a bad experience.
Kathleen
2024 年 11 月入住 1 晚
6/10 一般
Erik
商务旅客
2024年11月17日
Average hotel experience at best. Old property that needs renovations (which are currently occurring). The shuttle was good and this hotel is very close to the airport . The Sheraton Club lounge experience was disappointing. I wouldn’t stay here again until after significant renovations are complete.
Erik
2024 年 11 月入住 1 晚
4/10 很差
Courtney
2024年11月16日
不满意:住宿条件和设施
This hotel is showing its age badly. Needs a desperate renovation.
Courtney
2024 年 11 月入住 1 晚
4/10 很差
Jill,Santa Fe
团体旅客, 商务旅客
2024年11月1日
不满意:清洁度、服务设施、住宿条件和设施
This hotel smelled badly and the thermostat did not match the setting. The same thing happened in a colleague's room on another floor. I won't be back.
Jill
2024 年 10 月入住 1 晚
6/10 一般
Nancy
与家人出行
2024年10月26日
满意:员工和服务,清洁度
不满意:住宿条件和设施
Shuttle great. Room needs a total upgrade.
Nancy
2024 年 10 月入住 1 晚
10/10 超赞
Nancy
与家人出行
2024年10月21日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We always stay here when flying out of the Sunport early. It's an older building, but it's just what we need!
Nancy
2024 年 10 月入住 1 晚
8/10 还可以
Martin
2024年10月14日
Martin
2024 年 9 月入住 1 晚
10/10 超赞
Ben
2024年10月13日
满意:清洁度、员工和服务、住宿条件和设施
Ben
2024 年 10 月入住 1 晚
4/10 很差
Mary
与配偶出行
2024年10月10日
满意:员工和服务,清洁度
Room had mold, musty smell
Mary
2024 年 10 月入住 1 晚
6/10 一般
Melissa
与配偶出行
2024年10月10日
满意:员工和服务,清洁度
none
Melissa
2024 年 10 月入住 1 晚
10/10 超赞
susan
与配偶出行, 团体旅客
2024年10月10日
满意:清洁度
Spacious & modern bathrm. including make-up mirror!
susan
2024 年 10 月入住 1 晚
6/10 一般
Debra
与配偶出行
2024年10月7日
Room was “ok”. Nothing spectacular. It was very clean.
Debra
2024 年 10 月入住 1 晚
2/10 糟糕
Lance
与家人出行
2024年09月29日
不满意:员工和服务、服务设施、住宿条件和设施
This was one of the worst hotel stays in recent memory. We had had stayed at a Best Western Plus in Santa Fe the night previous to this and it ran circles around this Sheraton. Starting with check in, they sent us to the 7th floor to a room that had not been cleaned. Had to get a different room. Entire floor smelled of toxic sewage. I told the front desk and nothing done. It was so bad…I couldn’t figure where it was coming from until I shut off the Central air system. The smell was coming through the hotel ventilation system. Fortunately the window opened and had to leave that open all night in order to remain in that room. Next issue, restaurant. Restaurant was “open” but didn’t seem like it was. Bartender didn’t want to deal with the restaurant …that was obvious…she just dismissed us and said just go sit down wherever. Sat at table for a few minutes. Nobody around. Got up and got menus myself. Fortunately …and this is one of only two positive things I say…a lovely older lady came and waited on us. She has been there 25 years and was wonderful. Just a wonderful soul. She took great care of us. While waiting in food to arrive, the bartender stormed out claiming she was ill…leaving this other lady with the whole bar and restaurant to take care of. Also, hotel was not empty and there were lots of people coming in to eat while we were there. The second positive I have is the food was quite good. There were no amenities in the room besides coffee maker.
Lance
2024 年 9 月入住 1 晚
10/10 超赞
Wayne Clifford
商务旅客
2024年09月17日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent friendly service from front desk girl
Wayne Clifford
2024 年 9 月入住 1 晚
10/10 超赞
Darla
2024年09月10日
满意:清洁度、员工和服务、住宿条件和设施
Darla
2024 年 9 月入住 1 晚
10/10 超赞
Clair
与配偶出行
2024年09月8日
满意:员工和服务、服务设施、住宿条件和设施
Great friendly employees
Clair
2024 年 9 月入住 1 晚
10/10 超赞
Ari
与家人及幼儿出行, 与配偶出行
2024年09月7日
Easy access from airport. Great view of storms approaching
Ari
2024 年 8 月入住 1 晚
10/10 超赞
Wayne
2024年09月1日
满意:清洁度、员工和服务、住宿条件和设施
Good airport and rental car shuttle service
Wayne
2024 年 8 月入住 2 晚
10/10 超赞
Kathleen
与家人出行
2024年08月29日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Easy check in.
Kathleen
2024 年 8 月入住 1 晚
8/10 还可以
Susan M
2024年08月27日
满意:清洁度、服务设施、住宿条件和设施
It was a nice place to stay. The front desk seemed understaffed for the size of the facility.
Susan M
2024 年 8 月入住 2 晚
10/10 超赞
Latisha
与配偶出行
2024年08月24日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Treated us right. Easy to park with a free shuttle to the car rental for drop off/pick up. Free airport shuttle.
Latisha
2024 年 8 月入住 1 晚
10/10 超赞
Douglas D,Santan Valley
2024年08月24日
满意:住宿条件和设施,清洁度
Douglas D
2024 年 8 月入住 1 晚
4/10 很差
Lori
与家人出行
2024年08月23日
满意:客房舒适度
不满意:清洁度、员工和服务、住宿条件和设施
Terrible
So many things wrong. 1) room smelled like sewer....gave us a different room. 2) only provided one wash cloth and exactly 2 towels ( for 2 peple). Usualy you get at leadt one extra towel. 3) clock did not work (we used our phones). 4) went to bar/restaurant ... there were roaches! Everyone left the bar area.