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"This ryokan is absolutely beautiful. The staff was very kind and exceeded our expectations in everyway. I would recommend this hotel to all my family and friends. The view from our personal onsen was beautiful. After a week of walking around tokyo it was the perfect way to relax. The food was great and we loved our personal dinning area. I have no complaints at all. If you are looking to stay in hakone, stay in Hakone Airu. "

"Private. Great breakfast and Dinner Kaisan in room service. Relaxing orsen in room"

"Excellent place to relax and be surrounded by the nature. I really recommend this place "

"Very good view of Ocean from the hotel room. Breakfast facility is fantastic. Lots of choices. This Hotel has free shuttle service from both Odawara Train Station and Nebukawa Train Station. Check their Bus shuttle schedule. Relaxing environment. Great friendly staff. April 19th 2025 "

"Our stay was incredible, we were hesitant to book due to the price but we can confidently say that we made the right decision. We booked our reservation for 3 nights and definitely wish we could’ve stayed longer! We were immediately greeted with friendly staff who offered us tea & sweet treats as we checked in. The onsen on the patio is a dream, definitely the highlight! The view of the ocean is amazing, and the rooms are spacious! We loved breakfast every morning, and we love that it was included! It had a great combination of western options as well as traditional Japanese. If you’re looking for a place to splurge, this is one that definitely deserves your money."

"Best View to wake up to!"

"We had an amazing stay at Aura Tachibana - super friendly and extremely helpful staff. The food at the hotel was amazing, and the Onsen experience along with some of the most amazing views of beautiful Hakone mountain line - this is a must experience if you are planning to visit Hakone area!"

"Wonderful staff, would definitely recommend "

"Excellent hotel with friendly staff, great customer service, and fantastic location!"