We were really looking forward to our stay at the Avalon Suites. The booking experience and pre-arrival communication with the property were great, but unfortunately, the stay was disappointing. When we arrived late at night, the unit was extremely hot—85°F!—and we couldn't cool it down. The air conditioning didn't seem to work, and while we opened the windows for some relief, it was pretty loud outside, making it hard to sleep. The beds felt small, and the whole place felt uncomfortable. The unit was clean and in fine condition; it was just not comfortable.
The lobby had a really unpleasant sewage smell, which was noticeable. They tried to mask it with a strong, perfumed scent, which was also noticeable in the unit.
Due to a family emergency, we only stayed for 11 hours of our 4-night reservation. When I notified the property about the situation, the response was that we wouldn't be getting a refund—without me asking for one. We weren't expecting a refund. The exchange didn't feel great given the circumstances. Overall, it was a very disappointing experience.