Erica Guerra and day clerk, Francisco were true professionals. They heard my situation and helped me get settled in a 1st floor room, suite? Suite is s very loose term applied to old and new, but that is B.W. fault, not the employees. However, one rude, abnoxious, pure lack of respect for any weary traveler seeking refuge, hurt, abused, afraid beyond words. Nope. With pool maintenance guy laughing with him, JORDAN, mouthed to me as i was exiting the front doors. "I DONT CARE."