I asked if I could keep my luggage for 2 more days in the hotel, but the staff I encountered rejected this request which is fine. But the attitude was not anything caring and helpful, no greeting and it feels like she has no interested talking to you. It is not what you encounter mostly in Japan. The other staff the other day was helpful, I guess every staff is not at the same standard.
We really loved our stay here - the rooms were clean and well supplied, the hot spring was terrific for travelers, and the staff was very polite and helpful. Easy access to subway lines for changing cities or parts of town.
John
於 2024 年 10 月住了 3 晚
10/10 優異
Masayuki
商務旅客
2024年10月25日
讚好:整潔度、職員與服務、設施服務和住宿狀況
とても良いです。
今回は夜泣きそばも食べれてよかったです
Masayuki
於 2024 年 10 月住了 1 晚
10/10 優異
Rebekka
2024年10月7日
讚好:設施服務
It's one of my favourite hotel chains in Japan. The atmosphere is always really nice and calm and I thoroughly enjoy how the whole hotel has tatami. It makes it feel just that bit more homely.
Rebekka
於 2024 年 9 月住了 4 晚
10/10 優異
Brittney
伴侶同遊
2024年10月1日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful Onsen amenities like the sauna and cold plunge. Also loved the massage chairs and free snacks! Made the whole stay worth while!
Brittney
於 2024 年 9 月住了 2 晚
6/10 一般
Brett
伴侶同遊
2024年10月1日
讚好:整潔度和職員與服務
Unlike our other hotels in Japan, this one felt lower quality. For instance, the pillows were really uncomfortable. We even talked to other guests who had the same issue with the pillows. Also, there is an automatic sensor for the light near the bathroom that can't be turned off, so if you go to the bathroom in the middle of the night, there's no way to avoid having a bright light turn on, which is really just a terrible design flaw. Overall, definitely our worst hotel in Japan since the rest were of high quality and this one was merely okay and had some big flaws.