I thought we would have a person to check us in. We have to log on line to get combo key access. We tried it several times and that link did not work. We finally were able to call and he gave us the access. Fortunately our phone and internet worked. We found another family wandering around because their phone did not work and they did not have phone number to call. Luckily, the person we called was able to help them too (with our phone). It was nerve racking trying to get access to the property within the hour. Not recommended for family with your children.