"In the middle of night there was false fire alarm goes on whole night and every body have to evacuate from hotel room and we are staying in room 2209 all the way down from 22 floor all the way use fire exit door to lobby and wait for more than an hour until we back to our room but fire alarm still going on whole night. I would like to lodge a complaint for our suffered and argue for compensation that we have spent over $1200 a night stay was absolutely nightmare.
Regards
Mark Chow "
"I do not believe this hotel deserves a five-star rating; it should rather be classified as a three-star hotel. The concierge service was inadequate despite my booking for four nights with two rooms each night. It was perplexing why they only granted me accommodation for three nights with two rooms. Consequently, it took considerable time to reconfirm my stay for the additional night. Even though I had made these bookings months in advance, there was no apology or acknowledgment from the hotel. My friends and I are profoundly disappointed, and I would not recommend this hotel to anyone."
