2/10 很差
Brian
商務旅客
2024年11月7日
不滿:整潔度、職員與服務、設施服務和住宿狀況
I manage a fleet of trucks. My driver got to the location to check into the room and they told him that he did not have a reservation. I got on the phone with the manager and read him the confirmation number and he said expedia does this all the time. I told him I use them a lot and that has never happened before. He was very rude and said he couldn't help us that the reservation was never made. my driver had to leave in the snow storm and sleep in his truck. 3 hours later they called me to ask if I was going to check into the room and said they were going to charge me. I reminded him that my driver was there and the whole conversation that we had had and he said ... "OH yeah" and hung up
Brian
於 2024 年 11 月住了 1 晚