Dear Hotel H10 Ocean Dunas,
I would like to point out that unfortunately the cleanliness of our room left something to be desired. Our sheets were only changed once in 9 days, and only after reporting it to the front desk.
Furthermore, in a 4 star hotel I think the choice of food on the half board menù should be wider, and not only one menù for the whole season.
Best regards,
Mr. FURLANI ANDREA
Pansepol Travel
pansepol
於 2024 年 8 月住了 9 晚
10/10 優異
Thomas
2024年7月29日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Lugnt hotell med pool och näta till bad och nöjen.
Härligt hotell för bara vuxna. Lugnt och skönt, vi köpte till halvpension som var ett lyckat drag, mycket god mat. Vi har bott på samma hotell en gång tidigare men nu hade en nybyggare tagit över och det kändes lyxigare. Skönaste hotellsängar jag någonsin sovit .
Personalen gör allt försatt man ska trivas.
Thomas
於 2024 年 7 月住了 6 晚
10/10 優異
Fiona
2024年7月17日
Fiona
於 2024 年 7 月住了 2 晚
8/10 不錯
Bernhard (Goldach)
多人同遊
2024年6月24日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Es ist ein schönes Hotel. Was mir nicht so gefallen hat, ist die Poolanlage. Die Liegestühle waren zu dich aneinander gereihnt und zu wenig Büsche wo Schatten gaben. Essen war gut und war manchmal zu fad. Umgebung sehr gut
und nahe Einkaufsstrassen und Restaurants.
Bernhard
於 2024 年 6 月住了 7 晚
4/10 欠佳
olivier
2024年5月31日
不滿:整潔度和客房舒適度
olivier
於 2024 年 5 月住了 1 晚
10/10 優異
Maria Gabriela Gonzalez (Cobham)
伴侶同遊
2024年3月31日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Sarah in reception was really friendly and helpful. As per my room, the shower had a design issue and when using it the water would come out of the shower almost to the room. The rest of the room and terrace was lovely. There were good options at breakfast. Thank you very much to all staff, I had a great time.
Maria Gabriela Gonzalez
於 2024 年 3 月住了 4 晚
10/10 優異
Malcolm
2024年3月30日
讚好:整潔度、職員與服務和住宿狀況
This was our fourth visit. Wouldn’t stay anywhere else.
Malcolm
於 2024 年 2 月住了 7 晚
10/10 優異
Luigi Marco
2024年1月2日
Luigi Marco
於 2023 年 12 月住了 5 晚
10/10 優異
Carl
2023年12月19日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Carl
於 2023 年 12 月住了 7 晚
2/10 很差
Steven
2023年11月24日
Steven
於 2023 年 11 月住了 7 晚
10/10 優異
David
2023年10月15日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Fantastic stay very friendly helpful staff beautiful room had a fantastic stay
David
於 2023 年 10 月住了 7 晚
10/10 優異
Rafael
2023年8月8日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great service. The Terrace restaurant was outstanding. Close to the beach. Great room and gym facility.
Rafael
於 2023 年 7 月住了 10 晚
10/10 優異
Nina
2023年7月19日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Bra läge till både strand & stan
Fantastisk personal på hotellet, så himla hjälpsamma med allt från hyra bil till att tipsa om restauranger osv, och läget är perfekt till både ”stan” & strand ☺️ Ingen hiss dock (endast två våningar), men kan vara bra att veta. Kunde plockat lite löv från poolen under dagen, då det kommer från trädet ovanför. Frukosten var bra :)
Nina
於 2023 年 7 月住了 7 晚
6/10 一般
Paul
伴侶同遊
2023年7月1日
讚好:職員與服務
We were originally booked in to H10 Ocean Dunas but on arrival found pool was nearly all fenced off with building work being carried out. Hotel claimed we should have been advised but Expedia had no mention of it on website on booking or on our arrival. We asked to be moved and we’re offered H10 Suites further up the road.
The hotel is ok but tired and in need of refurbishment. The rooms need updating and painting with new furnishings.
The hotel needs a deep clean as cockroaches were in our room and several other guests reported the same.
The family pool area ( we didn’t visit the other pool area) again needs updating. The beds need updating and there just aren’t enough. Worse though far too few parasols which many were old and broken or cheaply repaired.
Of the 3 large parasols in the pool bar area 2 were broken and had tears in the parasol hood.
Overall outside was reasonably maintained but there was minor building work on for our last week although not intrusive.
Food is ok and buffet style but unlike other half board we’ve stayed at the drink with evening meal was chargeable .
Overall hotel is ok but needs an overhaul . The first hotel should have been closed and we should have been offered a move on arrival rather than have to ask. It was half empty with building materials visible a great big fence around most of the pool. Personally we would not return to the H10s in Corralejo although that is our preference . Staff overall were good but it needs improvements.
Paul
於 2023 年 6 月住了 21 晚
8/10 不錯
P
2023年6月19日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Enjoyable stay.
Very nice hotel, with friendly staff and good catering. I made good use of the gym whilst I was there.
Unfortunately the pool was closed during my stay (w/c 5th June 2023) - but guests were able to use the pool at H10's sister hotel around the corner, which was really nice.
P
於 2023 年 6 月住了 6 晚
10/10 優異
Michelle
伴侶同遊
2023年5月31日
讚好:整潔度、職員與服務和住宿狀況
The hotel was so clean and staff were excellent
Michelle
於 2023 年 5 月住了 5 晚
10/10 優異
Frances
伴侶同遊
2023年4月6日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great staff. Very helpful and friendly. Lovely rooms, clean, smart decor. Little oasis in the centre of Corralejo just up from the beach
Frances
於 2023 年 3 月住了 7 晚
10/10 優異
Ester
2023年2月8日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Ester
於 2023 年 2 月住了 2 晚
10/10 優異
Adrian
2023年2月4日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Typical H10 hotel
As you would expect from this group, clean and comfortable with excellent bed and breakfast. The gym was small however and the outdoor pool was ladder entry only. No lifts but there are ground floor rooms.
Adrian
於 2023 年 2 月住了 2 晚
10/10 優異
adam
2022年11月11日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excellent
adam
於 2022 年 11 月住了 1 晚
10/10 優異
Reza
2022年8月6日
Reza
於 2022 年 8 月住了 4 晚
10/10 優異
Delphine
伴侶同遊
2022年6月9日
讚好:整潔度、職員與服務、設施服務和住宿狀況
What a great find. This hotel was perfect for us - really peaceful pool area, amazing food and service, great central location in lovely Corralejo.
The room was gorgeous and we loved our little balcony. Would definitely recommend and stay again.